🛡️ Free Resource

Free CROA Compliance Toolkit
for Credit Repair Businesses

Everything you need to run a compliant credit repair business — in one place. Checklist, TSR violations infographic, and tools to protect you from FTC fines.

No credit card needed Covers CROA + TSR Updated for 2026

Your complete compliance arsenal

Three resources every credit repair business needs, available free. No fluff, no upsell — just the tools to keep you operating legally.

☑️
35-Item CROA Compliance Checklist

Every compliance requirement for credit repair businesses — organized into 5 sections covering contracts, disclosures, fees, consumer rights, and audit trail. Check them off one by one.

FREE DOWNLOAD
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5 TSR Violations Infographic

The five Telemarketing Sales Rule violations that most commonly trigger FTC enforcement against credit repair companies — with real fine amounts and exactly how to fix each one.

FREE INFOGRAPHIC
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AI Compliance Automation Guide

How to use AI voice agents to deliver compliant disclosures on every single call — so human inconsistency never creates a violation. Works with your existing sales process.

FREE GUIDE

5 TSR Violations Getting Credit Repair Businesses Fined

The FTC isn't going after scammers — they're going after legitimate businesses that skipped steps. Here's what to watch for.

#1
Charging Advance Fees Before Delivering Results

TSR Section 310.4(a)(2) prohibits requesting or receiving payment before achieving the promised result. Charging any fee — setup, registration, consultation — before delivering a tangible outcome is a violation. This is the #1 reason the FTC shuts down credit repair companies.

Fix: Collect fees only after services are performed and results documented. Structure billing as monthly installments tied to completed work, not upfront payment for promised future results.
FTC Fine
$50K+
#2
False or Misleading Claims About Credit Improvement

Claiming you can "remove any negative item," "guarantee a 100-point increase," or "erase bankruptcy" violates TSR's prohibition on misrepresentations. Even if a salesperson says it casually on a call — not in writing — it's still a violation you're liable for.

Fix: Script every client interaction. Use language like "dispute inaccurate items" and "may improve over time." Never promise specific score increases or guarantee outcomes you can't control.
FTC Fine
$50K+
#3
Failing to Disclose Material Terms During Sales Calls

TSR requires specific disclosures before any payment: the total cost, all material terms, and restrictions. If your sales rep skips the full disclosure — even once, even because the client seemed ready to buy — that call is a violation. "I forgot" is not a defense.

Fix: Use a locked disclosure script that must be read verbatim before any payment request. Better: use AI voice agents that deliver the required disclosure automatically, every time, with the exact required language.
FTC Fine
$50K+
#4
Calling Consumers on the Do Not Call Registry

The National Do Not Call Registry applies to outbound sales calls for credit repair services. Calling a registered number — or a number your business received a do-not-call request from — is a per-call violation. With list sizes in the millions, the risk compounds fast.

Fix: Scrub your call list against the DNC registry before every campaign, maintain an internal DNC list, and honor all consumer opt-out requests within 30 days. Document the scrub with timestamps.
Per Call
$51,744
#5
No Audit Trail for Disclosures Delivered

You can follow every rule perfectly — but if you can't prove it, it doesn't exist. FTC investigations require documentation of what was said on every call, when it was said, and who said it. Companies that relied on rep memory or paper logs couldn't survive regulatory scrutiny.

Fix: Record and transcribe all client calls. Store recordings in a searchable format for at least 24 months. AI voice agents create automatic transcripts with timestamps — every disclosure timestamped and retrievable in under 60 seconds.
Risk
Shutdown

CROA Compliance Checklist

Five sections. 35 items. Everything your credit repair business must have in place to operate legally. Enter your email to get the full printable version — free.

📄 Written Contracts (7 items)
Written contract provided before any service begins — CROA §405(b) requires a signed written contract before any services or fees.
Contract includes full description of services — Specific services to be performed, timeframe, and total cost must be stated.
3-day cancellation right included and explained — Consumers have the right to cancel within 3 business days, no penalty. Must be in writing.
Cancellation form or address included — Contract must contain a notice of cancellation with a mailing address.
💵 Advance Fee Prohibition (6 items)
Zero payment accepted before services performed — TSR §310.4(a)(2): no upfront fees for credit repair services sold via phone.
Billing structured as post-service payments — Monthly billing must be tied to work completed, not future promises.
No setup, registration, or "admin" fees at signup — These are advance fees regardless of what you call them.
📢 Required Disclosures (9 items)
Consumer Rights disclosure delivered in writing — Must inform clients they can dispute inaccurate items directly with credit bureaus for free.
Disclosure of right to cancel provided before payment — Verbal and written disclosure that the consumer can cancel within 3 days.
TSR disclosures read verbatim on all sales calls — Total cost, terms, and no-guarantee language before any payment discussion.
No guarantees of specific score improvements — Any guarantee of a specific outcome is an illegal misrepresentation.
🔒 Consumer Rights + Audit Trail (13 more items)
Locked content — enter email to unlock full checklist
Full DNC registry compliance documentation requirements
Call recording retention policy (24-month minimum)
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More compliance resources

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Common compliance questions

What is CROA compliance for credit repair businesses?
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CROA (Credit Repair Organizations Act) compliance means following federal rules that govern how credit repair businesses operate. Key requirements include: no upfront fees before services are delivered, mandatory written contracts, required disclosures about consumer rights, a 3-day cancellation window, and accurate claims about what credit repair can do. Violations can result in FTC fines up to $50,000 per violation plus consumer lawsuits.

What are the most common TSR violations in credit repair?
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The 5 most common Telemarketing Sales Rule violations: (1) charging advance fees before delivering results, (2) making false claims about credit improvement, (3) failing to disclose material terms during sales calls, (4) calling consumers on the Do Not Call registry, and (5) having no audit trail of disclosures delivered. Each can trigger FTC enforcement and civil penalties. See the full infographic above for exact fine amounts and fixes.

How can AI help with CROA compliance?
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AI voice agents like ClearCall automate compliant script delivery on every call — same disclosures, same language, same sequence, every time. This eliminates human inconsistency (reps who skip disclosures, go off-script, or make promises they shouldn't). Every call is recorded and transcribed, creating an audit trail that proves compliance if you're ever investigated by the FTC.

Is the CROA compliance toolkit really free?
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Yes — completely free. No credit card, no catch. We provide these resources because compliant credit repair businesses are the ones that survive long enough to need tools like ClearCall. Helping you stay compliant is good for everyone. Enter your email above and we'll send you the full checklist, TSR infographic, and AI compliance guide immediately.

What's the difference between CROA and TSR for credit repair?
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CROA (Credit Repair Organizations Act) covers how credit repair companies operate generally — contracts, disclosures, advance fee rules. TSR (Telemarketing Sales Rule) specifically governs phone-based sales of credit repair services, adding rules about what you can say on calls, required disclosures during calls, and Do Not Call compliance. If you sell credit repair services over the phone, both apply to you simultaneously.

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